How can we help?
Quick answers about booking, paying and your day out. Still stuck? A real person is one message away.
How do I book an experience?
Pick an experience, choose a date and time, add your guests and any extras, then review and pay. Your host confirms on WhatsApp.
Is every experience private?
Yes. Experiences are private to your group unless the listing says otherwise.
Can I book for today or tomorrow?
Often yes. Availability shows live when you pick a date. For last-minute plans, message us on WhatsApp.
Do I need an account to book?
No. You can book as a guest. An account lets you manage trips and rebook faster.
Which payment methods do you accept?
Cards, Apple Pay and Google Pay. You can also split the cost in four with Tabby. [confirm]
How does the deposit work?
Pay [25%] to reserve and the rest [7] days before your date. [confirm]
Is VAT included?
Prices are shown before VAT. 5% VAT is added at checkout and shown in your summary.
Do you offer promo codes or gift cards?
Yes, enter a promo or gift code at checkout. [confirm gift cards]
Can I change my date?
Yes. Message your host or use My bookings. Free changes depend on how close you are to the date. See our cancellation policy.
What if the weather is bad?
If conditions are unsafe, we reschedule free of charge or refund you in full.
How do I cancel and get a refund?
Cancel from My bookings or WhatsApp. Refunds return to your original payment method within [5 to 10] working days. [confirm]
Where do we meet?
Your host sends the exact meeting point or pick-up details on WhatsApp after you book.
What should I bring?
Comfortable clothes, closed shoes, sunscreen and a hat. We tell you exactly what you need for each experience.
Is food included?
Water and dates are included on most trips. You can add meals and drinks when you book.
What is included in a private camp?
Tents, bedding, fire pit, lighting and setup. Meals and extras can be added. [confirm per camp]
Are there toilets at the camp?
You can add a private luxury restroom trailer to any camp or event.
Can you host a big group or event?
Yes. See Group and corporate bookings, or message us your group size and date.
Do you cater for children?
Children are welcome on most experiences. Age limits are shown on each listing. [confirm]
No answers found
Try another word, or ask us directly. We usually reply within a few hours. [confirm]
WhatsApp usDid not find it? Talk to us.
WhatsApp is the fastest. You can also email us or send an enquiry.