Clear rules, no surprises

Booking terms

These terms apply to every booking made with Acplore Adventures, operated by Serene Group. By booking you confirm that you have read and accepted them. [Legal wording to be supplied]

Your booking

A booking is confirmed once you receive a confirmation message with a booking reference. Experiences are private to your group unless the listing says otherwise.

• Prices are shown in dirhams and include VAT at 5% unless stated.
• Peak nights (Friday and Saturday) are priced 10% higher. [confirm]
• Per-guest prices are calculated on the number of guests at booking.
• Minimum and maximum group sizes apply to each experience.

Payments and deposits

You can pay in full, pay a deposit to reserve, or split the cost in four with Tabby. Payment options shown at checkout may change by experience.

• Deposit: [25%] of the total, paid at booking. [confirm]
• Balance: due [7] days before your date. [confirm]
• Tabby: four interest-free payments, subject to Tabby approval.
• Receipts are sent by email and WhatsApp.

Cancellation and changes

Plans change. Here is how cancellations and date changes work. [confirm all times and amounts]

To change or cancel, message your host on WhatsApp or use My bookings. Refunds go back to your original payment method within [5 to 10] working days.

Weather and safety

Desert, sea and mountain conditions can change quickly. Your safety comes first, and your host may adjust or pause an activity.

• If conditions are unsafe, we reschedule free of charge or refund you in full.
• Follow your guide's instructions at all times.
• Helmets and safety equipment are provided where needed and must be worn.
• Tell us about medical conditions, pregnancy or mobility needs before you book.
• Some activities have age, height and weight limits.

Guest conduct

Our camps and trails are shared with nature and local communities. Please respect the land, take your litter with you, and follow local laws and customs. We may end an experience without refund if conduct puts others at risk.

Privacy and data

We collect the details you give us (such as your name, contact details and booking information) to run your booking and contact you. We do not sell your personal data. Payments are handled by secure payment providers. [Privacy notice to be supplied]

• You can ask us to see, correct or delete your data at any time.
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